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| Home
· GoToMyPC
Personal™ · GoToMyPC
Corporate™ · GoToMyPC
Pro™ ·
How
it Works · FAQs
· Contact
Us |
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Q:
What is GoToMyPC? A: GoToMyPC is Web-based screen-sharing software that allows you to access and use any of your computers through the GoToMyPC Web site, GoToMyPC. With GoToMyPC, you can remotely view your computer screen and access all of your computer's programs, email, files and network resources as if you were sitting at and using your computer locally, even though you may be a thousand miles away. You can remotely access any or all of your computers from any other computer with an Internet connection and browser. You can access your email, applications, documents and network resources from your primary, or host, computer – just as if you were sitting in front of it. You have full and complete access to everything on all of your computers from anywhere. And because using GoToMyPC is just like being there, there is no compromise on speed or functionality for Web or non-Web applications. Back to top Q: What are the system requirements for running GoToMyPC? A: For the host computer (the one you access remotely): • Required: Windows 95, 98, 2000, Me, NT 4.0 , XP or Server 2003 Internet Explorer or Netscape Navigator 4.0 or later "Always on" stable Internet connection with cable modem, ISDN, DSL or better • Recommended: Minimum of Pentium 300 with 64 MB of RAM For the client computer (the one you use access the host): • Required: Windows 95, 98, 2000, Me, NT 4.0, XP, Server 2003 or any Java-enabled browser Internet Explorer or Netscape Navigator 4.0 or later with all Java components enabled • Recommended: Stable Internet connection with cable modem, ISDN, DSL or better For GoToMyPC PocketView (Viewer for Microsoft Pocket PC): • Microsoft Pocket PC 2002 or later • Microsoft Pocket PC Phone Edition 2002 or later • Most devices running Microsoft Windows CE 4.0 or later Back to top Q: How do I start using GoToMyPC? A: To use GoToMyPC, you must first register at the GoToMyPC Web site. If you would like to evaluate it before you buy, get your FREE trial now! Back to top Q: How does the free trial work? A: Simply click free trial and sign up for your Personal Plan account by registering and entering your credit card information. After a quick 2-minute setup, you can begin using the service immediately! A Corporate Plan free trial option is available for qualified parties. Please note that the free trial is limited to one per customer. Try GoToMyPC free for 60 minutes or 30 days, whichever comes first. If you like what you see, pay only 19.95 a month after your free trial ends or switch to an Annual Plan for as little as 14.95 a month. If not, cancel and pay nothing! Back to top Q: How do I cancel my free trial? A: To cancel your service, please call Customer Care at (888) 259-3826. If you are calling from outside North America, please click here for the telephone number to use. Your service will discontinue at the end of your current subscription period. Please note that there are no refunds: Your service will continue until the end of the active billing period and then will be discontinued at that time. Should you desire to remove the GoToMyPC software from your computer, use the Add/Remove programs feature. If you leave the GoToMyPC software on your computer, you will be able to easily re-establish the service within 30 days simply by logging in and purchasing a plan. After 30 days you will have to re-install the GoToMyPC software and re-create your account. Back to top Q: How much does GoToMyPC cost? A: We offer three GoToMyPC products: GoToMyPC Personal, GoToMyPC Pro and GoToMyPC Corporate. Each is designed to meet the needs of a specific audience. All plans include support and upgrades. GoToMyPC Personalis for individual users and is based on a low monthly subscription fee. Individuals may choose either a Monthly or Annual Plan with unlimited access to 1-20 computers. GoToMyPC Personal comes with a free trial option prior to purchase. For more information about GoToMyPC Personal, see Product Information.Back to top Q: How do I cancel my plan? A: To cancel your service, please call GoToMyPC Customer Care at (888) 259-3826. If you are calling from outside North America, please click here for the phone number to use. Because GoToMyPC is a pre-paid service, your service will continue until the end of your current paid subscription period. At that time, your plan will be discontinued and will not renew again. If you leave the GoToMyPC software on your computer, you will be able to easily re-establish the service within 30 days simply by logging in to your account and purchasing a new subscription plan. Back to top Q: Who do I contact if I have a billing question? A: Contact GoToMyPC Customer Care at (888) 259-3826 with any billing questions. If you are calling from outside North America, please click here for the phone number to use. If you prefer to contact us online, click here to submit a billing inquiry form. Back to top |
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